Contributions of Information Management Practices on Performance among Selected Counties, Kenya


  • Esther Wairimu Ngirigacha Karatina University, Kenya
  • Jotham Wasike Librarian, Kirinyaga University, Kenya
  • David Gichuhi Senior Lecturer, School of Business. Karatina University, Kenya



Information, Performance, Practices, Service delivery, Information Technology.


One of the world’s most vital resources is information as it’s required to solve problems and make decisions affecting both the present and the future. There is enough evidence to explain that the degree of success enjoyed by an organization and its members depends largely on how well information is managed. While investment in information technology has not yielded corresponding impact on organizational performance, investment in information management has positively influenced organizational performance. This research aimed at establishing the effects of information management practices on performance and service delivery at Machakos, Murang’a and Kirinyaga County Governments. The objective of the research was to establish the information management practices employed and their effects on county governments performance. The study adopted the mixed research design method. Descriptive survey design was used to collect data. Stratified random sampling was used to select the participants. The study used analysis of variance (ANOVA) to allow the making of predictions from the data. Findings revealed that the main effects of information management practices employed in the respective county government were improved service delivery and functioning of public administration, decreased uncertainties and decreased time needed to carry out key county government procedures. Lack of resources such as funds, human resource, and infrastructure and managerial support were identified as the main hindrance to information management programmes. The study recommends the formulation of policies and strategies that are in line with organizational goals and strategies, the adoption of appropriate technologies and top management support for effective information management.


Adams, W. (2006). The future of sustainability: Re-thinking environment and development in the twenty-first century. The World Conservation Journal, 23, 89-122.

Al-Mobaideen, H., Allahawiah, S., & Basioni, E. (2013). Factors influencing the successful adoption of human resource information system: The content of Aqaba special economic zone authority. Journal of Intelligent Information Management, 5(1), 1-9.

Broun, D. (2011). Local government: Records management guidelines. Archives and records management division. Ontario: Oxford Press.

Becker, C. (2012). In search of best practices in international Information resource management: Research design and methodology. Information Resource Management. 6(10), 153-162.

Bowen, D. (2010). An exploratory framework of the role of inventory and warehousing in international supply chains", International Journal of Logistics Management, 4(1), 43-57.

Birgit, N. (2010). The relationship between manual and automated information management systems and their effects on performance (Unpublished doctoral dissertation), Capella University, USA.

Capkun, V., Hameri, A., & Weiss, L. (2009). On the relationship between inventory and financial performance in manufacturing companies. International Journal of Operations & Production Management, 29 (8), 789-806.

Chalotra, V. (2013). Inventory management and small firm’s growth: An analytical study in supply chain. Vision Journal, 17(3), 213–222

Cooper, R., & Schindler, S. (2013). Business research methods. (12th Ed). New York, USA: McGraw Hill Publishers.

Crowther, D., & Lancaster, G. (2012). Research methods. (2nd Ed.). Boston, U.S.A: Routledge Publishers.

Davis, G., & Olson, M. (1985). Management information systems: Conceptual foundations, structure, and development (2nd Ed). New York: McGraw-Hill.

Falcome, P. (2008). Great interview questions to ask before you hire, New York: AMACOM Division Management Journal, 12, 34-69.

Field, A. (2009). Discovering statistics using SPSS. (2nd Ed). London, UK: McGraw Hill Publishers.

Gray, J. (2006). Hitting the target but missing the point: The rise of non-mission-based targets in performance measurement of Chinese local governments. Journal of Administration & Society, 5(1), 15-32.

George, G. & Marrey, P. (2010). Managing information resource for competitive advantage: A study of companies in Singapore. International Journal of Information Resource Management, 3(1), 53-82.

Kingori, S., & Otike, G. (2010). Measures to be put in place to avoid library disasters in research organizations in Africa. Available at (Accessed on 19th February 2016).

Kothari, C. (2004). Research methodology: Methods and techniques. New Delhi: New Age International (P) Ltd.

Laudon, H. & Laudon, J. (2010). Managing information resource for competitive advantage: A study of companies in Singapore. International Journal of Information Resource Management, 11(6), 23-56.

Laursen, K., & Salter, A. (2006). “Open for innovation: The role of openness in explaining innovation performance among U.K. manufacturing firms”. Los Angeles: Sage Publications.

Lwiki, T. (2013) The impact of inventory management practices on financial performance of sugar manufacturing firms in Kenya. International Journal of Business, Humanities and Technology 3(5), 34-50.

Maceviciute, E., & Wilson, T. (2012). “The development of the information management research area. “Journal of Information Research, 7(1), 89-112.

Mairesse, J. & Mohnen, P. (2012). “Using innovation surveys for econometric analysis”, United Nations University Working Paper, 4(1), 109-145.

Neuman, L. (2002). Social research methods. (2nd Ed). Boston, US: Pearson Education Publishers.

O'Neill, B., & Adya, M. (2007), Knowledge sharing and the psychological contract. Journal of Managerial Psychology, 22(4), 102-126.

O’brien, A., & Marakas, M. (2008). Management Information Systems, (8th Ed). New york: The McGraw-Hill Companies, Inc.

Owiti, D. (2011). Opinion piece: What is the essence of records management? Records Management Journal, 5(2), 43-71.

Robek, F., Brown, G., & Stephens, O. (1995). Information and records management: Document-based information systems (4th Ed). New York: GLENCOE/McGraw-Hill.

Sahari, S., Tinggi, M. & Kadri, N. (2012). Inventory management in Malaysian construction firms: impact on performance. SIU Journal of Management 23(2), 76-89.

Sharma, H. (2010). Delivering ICT to ethnic minority businesses: an action - research approach on environment and planning. Government and Policy 24(6), 847 – 867.

Tracy, S. (2012). Qualitative research methods. Collecting evidence, crafting analysis and communicating impact. (3rd ed.). Glasgow, U.K: John Wiley & Sons Publishers.

Weaver, K., & Olson, J. (2006). Understanding paradigms used for research. Journal of Advanced Research, 53(4), 46-78.

Yusof, R., & Southwood, A. (2013). The contribution of records management to good governance. Records Management Journal, 24(1), 45-81.