Clarifying the Effects of Human Resource Diversity Management Practices on Organizational Citizenship Behavior: The Mediating Role of Diversity Receptiveness


  • Ahmad Nizan Mat Noor Universiti Teknologi MARA Perlis
  • Shaiful Annuar Khalid Universiti Teknologi MARA Perlis
  • Nik Ramli Nik Abdul Rashid Universiti Teknologi MARA Perlis



The aim of this study is to scrutinize the impact of employees’ perceptions of their organization’s human resource diversity management (HRDM) practices on their organizational citizenship behavior (OCB) level. The influence of diversity receptiveness as a mediator in the proposed relationship is also examined. Survey data were gathered from operational employees attached to large hotel in Malaysia. 430 usable questionnaires were used in statistical analyses. The results indicated that the hypothesized linkage between HRDM practices and diversity receptiveness as well as between HRDM practices and OCB were partially supported. The mediating role of diversity receptiveness in the relationship was also partially supported. Implications and limitations of the findings are specified. Finally, directions for future research are suggested.

Author Biographies

Ahmad Nizan Mat Noor, Universiti Teknologi MARA Perlis

LecturerFaculty of Business Management

Shaiful Annuar Khalid, Universiti Teknologi MARA Perlis

Senior LecturerFaculty of Business Management

Nik Ramli Nik Abdul Rashid, Universiti Teknologi MARA Perlis

Assoc. Prof.Faculty of Business Management


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